TenLands support

Something not working, or have an idea? Write to support@krl-apps.com. Please mention your phone model and, if it's about a purchase, roughly when you made it. We usually reply within a few days.

Common questions

I bought something but didn't get it

Open the Shop and tap Restore purchases at the bottom of the Coins tab. One-time items (Starter Pack, Remove Ads) come back on any device signed in to the same Apple ID or Google account. If coins from a pack are missing, write to us with the date of the purchase.

Will I lose my progress if I delete the game?

Your progress (levels, stars, coins, power-ups) is saved on your device only. Deleting the app deletes it. One-time purchases can always be restored as described above.

How do I change my ad privacy choices?

If you're in a region where consent is required (for example the EU or UK), open Settings in the game and tap Privacy choices at the bottom. On iPhone you can also turn tracking off in the iOS Settings app → Privacy & Security → Tracking.

How do I get a refund?

Purchases are handled by Apple and Google. Request a refund at reportaproblem.apple.com (iPhone) or through your Google Play order history (Android).